Refund Policy

1. Introduction

At Career Compass, we want you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund for our products and services. Please read this policy carefully before making a purchase.

This Refund Policy is part of our Terms & Conditions and applies to all products and services offered by Career Compass, unless otherwise specified at the time of purchase.

2. Refund Eligibility by Product Type

2.1 Digital Products and Downloadable Content

Due to the nature of digital products (e-books, guides, templates, etc.), we generally do not offer refunds on these items once they have been downloaded or accessed. However, if you experience technical issues that prevent you from accessing your purchased digital content, please contact our customer support within 7 days of purchase for assistance or a possible refund.

2.2 Online Courses and Webinars

• Pre-recorded courses: If you're not satisfied with a pre-recorded course, you may request a refund within 14 days of purchase, provided you have not completed more than 25% of the course content.
• Live webinars: Refunds for live webinar registrations are available up to 48 hours before the scheduled start time. After this point, no refunds will be issued, but you may transfer your registration to another individual or receive a credit for a future webinar.

2.3 Subscription Services

For our subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting us.
• When you cancel, you will continue to have access until the end of your current billing period, after which your subscription will not renew.
• We do not provide partial refunds for unused portions of subscription periods.
• If you cancel within 7 days of initial subscription purchase and have not substantially used the service, you may be eligible for a full refund.

2.4 Career Coaching and Consultation Services

• Rescheduling: You may reschedule a coaching or consultation session up to 24 hours before the scheduled time at no additional cost.
• Cancellation: If you cancel more than 48 hours before your scheduled session, you will receive a full refund or credit for a future session. Cancellations made less than 48 hours before the scheduled session are not eligible for a refund.
• No-shows: If you fail to attend a scheduled session without prior notice, no refund will be provided, and the session will be considered delivered.

2.5 Career Assessment Tools

Career assessment tools and tests are non-refundable once the assessment has been started or completed. If you experience technical issues with the assessment, please contact customer support within 24 hours for assistance.

2.6 Resume/CV Review and Writing Services

• If you're not satisfied with our resume/CV services, you may request revisions according to the package you purchased.
• Refund requests for these services must be submitted within 7 days of receiving the final deliverable.
• Refunds may be offered at our discretion if we cannot address your concerns through revisions.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +443952455273 during business hours.
2. Provide your order number, the date of purchase, and the product or service for which you're requesting a refund.
3. Explain the reason for your refund request.
4. Our team will review your request and respond within 3 business days.

Please note that all refund requests will be evaluated based on the specific circumstances and the applicable refund policy for the product or service purchased.

4. Refund Processing

4.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to determine an alternative refund method.

4.2 Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 2-10 business days.

4.3 Refund Confirmation

You will receive an email confirmation when your refund has been processed.

5. Exceptions and Special Circumstances

5.1 Promotional or Discounted Purchases

Products or services purchased during special promotions or with substantial discounts may have modified or limited refund eligibility. Any exceptions to our standard refund policy will be clearly stated at the time of purchase.

5.2 Technical Issues

If you're unable to access or use a purchased product or service due to technical issues on our end, please contact our customer support team immediately. We will work to resolve the issue or provide a refund regardless of the standard eligibility period.

5.3 Force Majeure

In the event that we must cancel a service due to unforeseen circumstances beyond our control (such as instructor illness, natural disasters, etc.), we will offer you the option of rescheduling, receiving a credit for a future service, or a full refund.

6. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Services that have been fully delivered
• Digital products that have been downloaded or accessed
• Custom or personalized services that have been completed according to specifications
• Group program or event registrations past the stated refund deadline
• Products or services clearly marked as "non-refundable" at the time of purchase

7. Consumer Rights and Statutory Refund Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union or United Kingdom, you have certain statutory rights regarding refunds and returns under the Consumer Rights Act 2015 (UK) or the EU Consumer Rights Directive.

For consumers in the EU or UK:

• You have the right to cancel your order for digital content within 14 days of purchase, provided you have not downloaded or streamed the content.
• When purchasing services, you have the right to cancel within 14 days of entering into the contract, unless you have explicitly waived this right or the service has begun with your consent.

Please note that these statutory rights have specific exceptions for digital content and services that have begun with your consent.

8. Abuse of Refund Policy

We reserve the right to refuse refunds to customers who abuse our refund policy, such as requesting frequent refunds or displaying patterns of purchasing and returning products or services. In such cases, we may also restrict future purchases.

9. Changes to This Policy

We may update our Refund Policy from time to time. Any changes to our refund policy will be posted on this page with an updated "Last Updated" date. The refund policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Career Compass

3 Vicky Throughway

New Shannonland

AB31 5ZD

United Kingdom

Email: [email protected]

Phone: +443952455273

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.